Guide to Grow and Manage on Divatt

Profile Boosting Tips

Maximize your reach on Divatt with these quick tips

Post Consistently

Stay active to stay visible – Share at least 3–4 posts per week — collections, behind-the-scenes, or client stories.

Respond Quickly

Fast replies build trust - Quick responses to chats help boost your ranking in feeds and search results.

Complete Every Order

Reliability matters - Accept only what you can fulfil. A strong order record increases visibility.

Engage Authentically

Build real connections - Reply to comments and messages. Genuine interaction leads to better reach.

Be Consistent

Momentum matters - Regular activity maintains your top profile rank. Inactivity lowers your reach.

Use “Go Inactive” When Busy

Avoid missed chats and rejections - If you're working on an order or unavailable, switch your profile to Inactive. This protects your profile from message delays and order rejections.

How to Manage Orders on Divatt

After finalizing order details with the customer via chat, follow these steps:

Go to the Links section in your dashboard.

Fill in the required basic details — product name, description, price, delivery timeline — and upload product images.

Once submitted, the Divatt team will verify the product and assign the appropriate GST/HSN codes.

After approval, you will receive a notification, and the product will be listed under your Link Products.

Go to the approved product in your Product Menu, copy the link, and share it directly with the customer in chat.

Use this for custom or made-to-order pieces. Provide clear, specific information to avoid confusion or disputes.

How to Manage Orders on Divatt

New Orders

When a customer places an order (custom or collection), it appears as New.
Accept or Reject the order after reviewing all details.
Orders must be accepted within 18 hours to maintain service standards.

Accepted Orders

Once accepted, begin preparation or production.
Before or on the committed shipping date, enter shipping details (courier name & tracking ID) and mark as Shipped.

Delivered Orders

Once tracking confirms delivery, the order will be automatically marked as Delivered.
No action needed from the designer.

Payment Settlement

Payment will be released 7 days after delivery.
If no issue is raised by the customer within that period.
You can monitor settlement status in the Payments section.

Best Practices for Order Assurance

Ship on time with accurate tracking details.

Record a clear packing video.

Make sure all the deliverables accepted with the customer are recorded in the link created, and mentioned in the chats with customer.

Communicate delays or changes early via chat.

Be transparent — Order Assurance protects both the designer and customer fairly.